| Element of Service | Curriculum Technical Support | Curriculum Technical Support: On-Site Only |
Curriculum Technical Support: Helpdesk Only |
Admin Technical Support | Admin Technical Support: Helpdesk Only |
||
|---|---|---|---|---|---|---|---|
| Regular on-site visits | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Dedicated technician | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Fixed cost | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Structured fault reporting | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Site reports | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Helpdesk from 8.00am - 5.00pm | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Unlimited support calls | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Remote support | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Non-chargeable site visits if faults cannot be resolved remotely. | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Termly health check of server | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Resolution of issues arising from termly health checks | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Proactive server updates | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Liaising with suppliers on behalf of the school | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Discounted rates for additional work | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Discounted rates for training and consultancy services | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| Annual service appraisals | ![]() | ![]() | ![]() | ![]() | ![]() | ||
| From: £1,950 | From: £1,500 | From: £1,500 | From: £1,750 | From: £1,400 |
| Element of Service | Technical Baseline Assesment | Technical Health Check | ICT Resource Inventory |
|---|---|---|---|
| Review of your ICT Infrastructure | ![]() | ![]() | ![]() |
| Comprehensive Server Health Check | ![]() | ![]() | ![]() |
| Basic Server Health Check | ![]() | ![]() | ![]() |
| Electronic Inventory of your ICT Resources | ![]() | ![]() | ![]() |
| Comprehensive Written Report | ![]() | ![]() | ![]() |
| Basic Written Report | ![]() | ![]() | ![]() |
| Review Meeting to Discuss and Clarify Findings | ![]() | ![]() | ![]() |
| From: £1,500 | From: £650 | From: £650 |
| Element of Service | SIMS Support | SIMS Support Upgrades Only |
SIMS Support Helpdesk Only |
FMS Support Only |
|---|---|---|---|---|
| Dedicated Service Desk | ![]() | ![]() | ![]() | ![]() |
| Response & Resolution Times | ![]() | ![]() | ![]() | ![]() |
| Unlimited Support Calls | ![]() | ![]() | ![]() | ![]() |
| Remote Support | ![]() | ![]() | ![]() | ![]() |
| Onsite Visits | ![]() | ![]() | ![]() | ![]() |
| Guaranteed Termly Health Checks | ![]() | ![]() | ![]() | ![]() |
| Guidance On Statutory Returns & End of Year | ![]() | ![]() | ![]() | ![]() |
| Capita Upgrades & Patches | ![]() | ![]() | ![]() | ![]() |
| Testing SIMS / FMS Upgrades | ![]() | ![]() | ![]() | ![]() |
| Capita News & Information | ![]() | ![]() | ![]() | ![]() |
| Basic SIMS.net Training | ![]() | ![]() | ![]() | ![]() |
| Emegency Onsite Visits | ![]() | ![]() | ![]() | ![]() |
| Proactive Strategic Advice | ![]() | ![]() | ![]() | ![]() |
| Discounted Training & Consultancy | ![]() | ![]() | ![]() | ![]() |
| Remote Access From Home | ![]() | ![]() | ![]() | ![]() |
| Service Appraisals | ![]() | ![]() | ![]() | ![]() |
| Additional Disaster Recovery | ![]() | ![]() | ![]() | ![]() |
| Detailed Reports on All Support Calls | ![]() | ![]() | ![]() | ![]() |